ZionGummies

Support

Shipping & Returns

Last updated: 5 July 2026

Delivery coverage

We currently deliver within South Africa. Available delivery methods are shown at checkout after you enter your delivery address.

  • Courier Guy door delivery is available for eligible physical addresses.
  • PUDO locker or kiosk options may be shown where available for your area.
  • We do not dispatch orders outside South Africa at this stage.

Delivery timeframes

  • Standard delivery is typically 2 to 4 business days from the date your order is marked as shipped.
  • Orders placed before 12:00 SAST on a business day are usually processed the same day; weekend and public-holiday orders move into processing on the next business day.
  • Delivery to outlying areas can take longer depending on courier routing and PUDO availability.
  • Delivery pricing and any free-delivery threshold are displayed before payment.

Discreet packaging

Every order ships in plain, unbranded packaging. The outer parcel does not describe the product contents. Your courier reference is linked to Zion internally so our team can identify the shipment without exposing product details on the package.

Tracking

Once your order ships, your waybill or tracking reference is available on your account page. You can create an account using the email used at checkout to follow your order.

Failed delivery or collection

  • If a courier cannot deliver because the address or contact details are incorrect, we may need to arrange a re-delivery at the courier's additional charge.
  • If a PUDO parcel is not collected within the provider's collection window, it may be returned or delayed according to PUDO's process.
  • If tracking shows a delivery issue, contact us at support@ziongummies.com with your order number.

Returns and refunds

For hygiene and safety reasons, consumable products cannot be returned or refunded once delivered, except where required by law.

  • Damaged or incorrect items: contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund where appropriate.
  • Non-delivery: if tracking shows a problem, contact us and we will investigate with the courier.
  • Change of mind: opened or delivered edible products are not returnable for change of mind.

Your consumer rights

Nothing in this policy limits any rights you have under the Consumer Protection Act or other applicable law.