Common questions.

Who can buy Zion gummies?

Zion is intended for adults only. You must be 18 or older to use this site and purchase from us. Keep all products out of reach of children and pets.

How should I use the product responsibly?

Follow the serving guidance on the product page and packaging. Do not mix with alcohol or other intoxicants, do not drive or operate machinery after use, and wait before considering any additional serving. This product is not medical advice and is not intended to diagnose, treat or cure any condition.

How are payments handled?

When online payments are enabled, card payments are processed through Peach Payments' hosted secure checkout. Zion does not store card numbers or CVV details on this site.

Is my delivery discreet?

Yes. Orders are packed in plain, unbranded courier packaging with no product description on the outside of the parcel.

Delivery times and lead times

Orders are dispatched discreetly via available courier options. Standard delivery is 2 to 4 business days from the date your order is marked as shipped. Orders placed before 12:00 SAST on a business day are typically processed the same day; weekend and public-holiday orders move into processing on the next business day.

Track your order

Create a free account to see order status, waybill numbers and purchase history in one place. Existing customers can sign in with the email used at checkout.

Order status explained

• Pending payment

  Awaiting payment

  Your order is reserved while we wait for payment confirmation. Pending orders automatically expire if payment is not received.

• Paid

  Payment received

  We've confirmed your payment. Your order is queued for our team to process.

• Processing

  Being prepared

  Our team has acknowledged your order and is preparing it for discreet dispatch.

• Shipped

  On the way

  Your order has left us. You'll see your waybill or tracking details on your account page once available.

• Delivered

  Complete

  The courier has confirmed delivery. Please store the product safely and use responsibly.

Returns

For hygiene and safety reasons, consumable products cannot be returned once delivered. If your order arrives damaged or you receive the wrong item, contact us within 48 hours and we will investigate. Full details are in our Shipping & Returns policy.

How do I contact support?

Email support@ziongummies.com or call 0800012978. We aim to respond within 2 business days.